About us - how it all started
"Everything started with a lively discussion around the kitchen table.
We all shared our experiences of booking trips that were then cancelled, the long wait times for refunds, and the uncertainty of when, if ever, the refunds would come.
The situation got even worse when the Covid-19 pandemic swept the world. Even the large, established companies cancelled trips, and refunds became even more unreliable. Some Airline companies began issuing travel vouchers with virtually impossible use-by-dates, and the money seemed to be lost forever.
This is where the idea of Vaulter was born.
We had found a problem without any solutions – and we realized that it would be hugely beneficial for both the consumers and the travel industry if we could find one.
So, we decided to create that solution, but how? Simply put, we wanted to even the playing field in the travel industry, making sure to create equal protection both for the seller and the buyer. We did this by automating and simplifying the protections of something that has always existed, escrowing."
- Simon Sköld, Co-founder and Head of Marketing and Communications
"Basically, we created a a neutral party which safeguards the funds of a transaction until the product has been delivered, or the service rendered.
This way making sure both parties can safely trust that they will receive what was promised.
So how would this work in practice? Simple. When you pay for your trip with Vaulter, a part of that payment goes to keeping your payment safe until you’ve checked in, meaning that you can receive an instant refund if the trip were to be cancelled before that. At the same time, as we hold the funds, we also protect companies from the losses in revenue caused by no- shows.
Now that we have developed it, we are confident that our services have the potential to go global and really make a difference."
-Robert Eirfjell, Co-founder and CEO
HEAD OF MARKETING & COMMUNICATION
SALES DIRECTOR TRAVEL
COO & COUNTRY MANAGER - SERBIA
RESEARCH & UX
RESEARCH & UX
Work with us
As a growing Fintech startup, we are always looking for new team members. Whether you are interested in business or have something innovative and unique to contribute, we would love to see if you fit in with Vaulter. Send us your CV today, and we will get back to you as soon as possible.
Send your application to email@example.com